Reception Supervisor – Medicare Private Hospital View All Careers
Description
A vacancy has arisen for a Reception Supervisor reporting to the responsible Patient Administrations Manager. The position’s primary responsibilities include admission of patients into hospital and the delivery of an efficient and professional service to the internal and external customers. The successful candidate will be goal oriented with strong customer, quality and performance focus.
Critical Outputs
Admit all patients in accordance with the company’s admission protocols
Carry out clinical coding in accordance with CPT and ICD requirements
Ensure that all data for admissions and pre-admissions is accurate and captured on hospital systems
Ensure that the specified targets are met
Perform daily receipting according to company policies
Assisting patients with enquiries and directions.
Answering the phone and route queries accordingly.
Requirements
Grade 12
Two-year work experience in a similar environment
Computer literacy
Experience in dealing with people including managing conflict
Knowledge of hospital procedures and medical terminology will be an advantage.
Ability to work shifts (day or night)
Competencies
- Collaboration/ Relationship Building
- Report writing
- Analytical thinking
- Problem-solving, analysis and judgement
- Resilience
- Engaging diversity
- Verbal & written communication and presentation skills
- Negotiation
- Influencing
- Strategic agility
- Planning
- Customer responsiveness
- Project management
- Organisational awareness
- Excellence and quality orientation
- Ethical behaviour
- Technical and professional knowledge
- Adaptability
- Attention to detail
- Builds effective teams
- Change agent
- Coaching
- Conflict resolution
- Innovation
- Decision making
- Delegation
- Organising
Departments
- Admin